Terms of Service

Last Updated: Aug 17, 2026

Measure Cloud

PLEASE READ THESE TERMS OF USE CAREFULLY. BY SIGNING UP TO AND/OR USING THIS PLATFORM AND OUR SERVICES, YOU AGREE TO BE BOUND BY ALL OF THE BELOW TERMS AND CONDITIONS AND PRIVACY POLICY.

Measure Inc. (“Company”, “We” or “Us” and their connotations) owns and operates Our website at https://measure.sh (“Website”) and Our mobile SDK on iOS or Android called (“SDK”). The Website and the SDK are together called as “Platform”.

These terms of use (“Terms”) describe the terms on which the Company grants Users (defined below) access to the Platform and shall be read with the privacy policy available here (“Privacy Policy”). The users of the Platform are herein referred to as “You”, “Your” or “User(s)”.

These Terms along with the Privacy Policy constitute the entire agreement between the Company and You with respect to Your use of the Platform and/or the Services (defined below).

Definitions and Interpretation

1.1. Definitions

For the purposes of these Terms of Service:

Affiliate

means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Account

means a unique account created for you to access our Service or parts of our Service.

Country

refers to: Delaware, United States

Company

(referred to as “the Company”, “We”,“we”, “Us”, “us”, “Our” or “our” in this Agreement) refers to Measure Inc., 8 The Green, Ste A, Dover, DE 19901.

Device

means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Feedback

means feedback, innovations or suggestions sent by you regarding the attributes, performance or features of our Service.

Free Trial

refers to a limited period of time or usage volume that may be free when purchasing a Subscription.

Service

refers to the Website and the software application provided by the Company.

Subscriptions

refer to the services or access to the Service offered on a subscription basis by the Company to you.

Terms of Service

(also referred as “Terms”) mean these Terms of Service that form the entire agreement between you and the Company regarding the use of the Service.

Third-party Social Media Service

means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website

refers to measure.sh, accessible from https://measure.sh

You/Your

(referred to as “You”, “you”, “Your” or “your” in this Agreement) is the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1.2. Interpretation

In this Agreement, unless the context requires otherwise:

• the headings are inserted for ease of reference only and shall not affect the construction or interpretation of this Agreement;
• references to one gender include all genders;
• any reference to any Law is a reference to it as it may have been, or may from time to time be, amended, modified, consolidated or re-enacted (with or without modification);

Acknowledgment

These are the Terms of Service governing the use of this Service and the agreement that operates between you and the Company. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms of Service. These Terms of Service apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms of Service. If you disagree with any part of these Terms of Service then you may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information when you use the Application or the Website and tells you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.

Subscriptions

Subscription period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription. Any usage or overage fees incurred beyond the limits of your selected plan will be billed in arrears at the end of each billing cycle.

At the end of each period, your Subscription will automatically renew under the exact same conditions unless you cancel it or the Company cancels it. Upon cancellation, you remain responsible for any accrued usage or overage fees incurred up to the effective date of cancellation.

Subscription cancellations

You may cancel your Subscription renewal either through your Account settings page or by contacting the Company. You will not receive a refund for the fees you already paid for your current Subscription period and you will be able to access the Service until the end of your current Subscription period.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number and a valid payment method information. You authorize the Company to charge your payment method for both recurring subscription fees and any applicable usage or overage fees.

Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees or usage rates. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide you with reasonable prior notice of any change in Subscription fees or usage rates to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified fees.

Refunds

Except when required by law, paid Subscription and usage fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

Free Trial

The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time or a limited volume of usage or both.

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for a Free Trial, you will not be charged by the Company until the Free Trial has expired or the usage limit is reached. On the last day of the Free Trial period or upon reaching the usage limit, unless you canceled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, the Company reserves the right to (i) modify the terms of service of the Free Trial offer, or (ii) cancel such Free Trial offer.

User Accounts

When you create an account with us, you must provide us information that is accurate, complete and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a Third-Party Social Media Service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization or a name that is otherwise offensive, vulgar or obscene.

Your Feedback to Us

You assign all rights, title and interest in any Feedback you provide the Company. If for any reason such assignment is ineffective, you agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms of service and privacy policies of any third-party web sites or services that you visit.

Representations and Warranties

Each Party hereby represents and warrants for itself, as at the date of the Order Form, to the other Party as follows:

1.1. Organization: It is duly incorporated and validly existing and registered in accordance with the applicable laws.

1.2. Authority: It has full corporate or other organizational power and authority to agree to, and to perform its obligations under these Terms. The execution, delivery and performance of these Terms by it have been duly and validly authorized by all necessary corporate action and are not subject to encumbrances of any nature.

1.3. Binding Effect: These Terms constitute legal, valid and binding obligations of the Party, enforceable in accordance with its terms.

1.4. No Violation: The execution, delivery and performance of these Terms will not (i) violate or conflict with any provision of its constitutional documents, (ii) violate or conflict with any Applicable Laws or permit, consents or authorizations, applicable to the Party, or (iii) constitute a breach of or under any contract, agreement, arrangement or judgement to which it is a party to.

1.5. No Proceedings: To the knowledge of the Party, except as disclosed in writing, that there is no proceeding, inquiry, investigation or litigation by any person, whether pending or threatened against the Party that would be reasonably likely to result in monetary damages, injunctive relief, or the taking of any other action that would be reasonably expected to (in any of the foregoing cases) impair the ability of the Party to perform its obligations under these Terms.

1.6. Consents: It is not required to (i) obtain any authorization, or waiver, of, (ii) to make any filing or registration with, or (iii) give any notice to, any authority in connection with or as a condition to the execution, delivery and performance of these Terms.

Our Intellectual Property Rights

The User acknowledges that it is obtaining the right to access the Platform and use the Services, and that irrespective of any use of the words “purchase”, “sale” or like terms, in no case will any ownership rights be conveyed or be deemed to be conveyed to the User under these terms. User agrees that the Company or its suppliers retain all rights, title, and interest (including all intellectual property rights) in and to the Platform, Services, all documentation, services deliverables, and any and all related and underlying technology and documentation and any derivative works, modifications or improvements of any of the foregoing (including but not limited to all texts, graphics, photos, illustrations, questionnaire content, logos), including Feedback (collectively, “Company Technology”). You shall not copy, download, publish, distribute or reproduce any of the information contained on this Platform or social media in any form without the prior written consent of the Company. Except as expressly set forth in these terms, no rights in any Company Technology are granted to the User.

Termination

You understand and agree that the Company may remove, restrict, cancel or suspend access to and/or use of the Service and any part of it if the Company considers (in the sole discretion of Company) that You have breached any of these Terms.

Please note that if Your access to the Platform and/ or the Services has been removed, restricted, cancelled or suspended, We do not have an obligation to restore the same unless otherwise required under applicable law. If You wish to terminate Your account, You may simply discontinue using the Service. If You believe Your access has been terminated in error, You may contact Us at privacy@measure.sh.

Indemnification

You hereby indemnify to the fullest extent the Company and its officers, directors, employees and agents from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to Your breach of any of the provisions of these Terms.

Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the Service or 100 USD if you haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Compliance with Laws

Each of the Parties confirm, in respect of itself, that it has complied with and has requisite approvals/ licenses/ permissions under Applicable Laws.

For European Union (EU) Users

If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.

United States Federal Government End Use Provisions

If you are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) you are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.

Miscellaneous

Governing Law

This Agreement shall be governed by the laws of the State of California without regard to its conflict of laws provisions, and shall, subject to Dispute Resolution Clause below, be subject to the courts of California.

Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

The Parties shall attempt in good faith to resolve any disputes, differences or Claims arising out of or relating to this Agreement promptly by negotiation amongst the management of Company and you.

Any dispute or Claim which is not amicably settled between the Parties within thirty (30) days of written notice of such dispute or Claim having been furnished by the complaining Party to the other Party, shall be resolved by arbitration under the rules of Judicial Administration and Arbitration Services (“JAMS”) in effect at the time of submission, as modified by this Clause. The arbitration will be heard and determined by a single arbitrator selected by mutual agreement of the Parties, or, failing agreement within thirty (30) days following the date of receipt by the respondent of the claim, by JAMS. Such arbitration will take place in California. The arbitration award so given will be a final and binding determination of the dispute and will be fully enforceable in any court of competent jurisdiction. Except in a proceeding to enforce the results of the arbitration or as otherwise required by law, neither Party nor any arbitrator may disclose the existence, content or results of any arbitration hereunder without the prior written agreement of both Parties.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Force Majeure

The Company shall not be liable for any delay or failure of performance in respect of obligations under these Terms, caused by events beyond the reasonable control of the Company, including but not limited to acts of God, wars, insurrections, riots, sabotage, passing or repealing of any law, ordinance, direction, or order by any governmental, statutory, regulatory, or judicial authority, and/or any such event.

Assignment

The Company is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, You are not allowed to assign, transfer, or subcontract any of Your rights and/or obligations under these Terms.

Entire Agreement

These Terms read along with our Privacy Policy constitute the entire agreement between the Company and You in relation to Your use of this Platform and supersede all prior agreements and understandings between the parties.

Translation Interpretation

These Terms of Service may have been translated if we have made them available to you on our Service. You agree that the original English text shall prevail in the case of a dispute.

Self Hosted

Please note that the Terms of Service listed above apply specifically to the Measure Cloud service. The Self Hosted version of the software is governed by the terms of the Apache License 2.0, available in the source code here.

Changes to These Terms of Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms of Service, you can contact us via email on privacy@measure.sh